Customer Center FAQ
How do I register?
How do I login?
How do I access my documents?
Why can't I see my documents?
Why do I see a pop-up that says "No Image Available" when I try to view a document?
I don't see my question here.
How do I register?
If you are an established customer with Reed Transport, you can apply for an access code that you will need to enter on the Register tab on the Customer Center page by sending an email to registration.
Please include the following in the email for verification purposes:
Your Name
Your Company's Name
Your Phone Number
Your Mailing Address
How do I login?
Logging in is very simple. Once you are registered, simply click the Login tab near the top of the page.
Enter your Username and Password.
Please note that both the Username and password are case sensitive.
How do I access my documents?
After you have logged in, you should see a tab called "Trace".
Click on that tab and you'll be taken to a screen where you can enter your search criteria.
Once entered, you should see a table of your trips sorted by bill number.
Click on the bill number of the load you're looking for and it will bring up a pop-up windows showing the details of that load.
The documents associated with the load can be found by scrolling to the bottom of the pop-up window and are located in a section called "Related EBE Documents".
Click on the icon of the document you're looking for and it will bring up that document in PDF format so you can view, print, etc.
Please note that this viewing these documents requires that you have Adobe Reader™ properly installed on your system.
Why can't I see my documents?
If following the steps in How do I access my documents? reults in a blank pop-up screen, the most likely cause of this is that Adobe Reader™ is not properly installed. You can get this software for free at the Adobe Website.
Why do I see a pop-up that says "No Image Available" when I try to view a document?
Most of the trips will not have all of the document types listed. If the document you selected does not pertain to that particular trip. You will see that pop-up if you try to select it. If the trip is very recent, the document you are looking for may not have been scanned yet.
I don't see my question here.
Send an email to our technical support center. Please be as detailed and specific as possible when describing your issue.